Early years: I was born in Baoding, China and emigrated to the United States at the age of four, spending most of my childhood in Albany, New York. For most of my childhood up to early college years, if you asked me what I wanted to be when I grew up the answer would have been "a doctor who doesn't see patients, but mostly does research." I was really into learning and discovery, very much not into blood and needles.
I later found my passion in the social sciences, obtaining a Bachelor of Science in Psychology at Stony Brook University. From there, I continued onto a doctoral program in Social Psychology at Texas A&M University. Technically, I achieved my childhood ambition of being a patientless doctor, but probably not what my younger self had in mind.
I later found my passion in the social sciences, obtaining a Bachelor of Science in Psychology at Stony Brook University. From there, I continued onto a doctoral program in Social Psychology at Texas A&M University. Technically, I achieved my childhood ambition of being a patientless doctor, but probably not what my younger self had in mind.
Work: Days after graduating with my doctorate, I left for Mountain View, California to join the Research and Design team at Google [x]. There, I helped teams build radical solutions for global-scale problems by exploring problem spaces and identifying and testing potential solutions with experts and potential users.
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In 2016, I relocated to Arlington, Virginia where I led UX research initiatives for government and private clients on the Customer Experience team at Fors Marsh Group. My work spanned the entirety of the product lifecycle, from generative and formative studies to evaluative research. I employed both qualitative (e.g., usability studies, focus groups) and quantitative (e.g., surveys, eye tracking) methods to meet client needs.
In 2018, I joined Capital One as a design researcher, leading the research programs for multiple design portfolios in the credit card business. |
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